Terms of Service

Terms and Conditions of Service

Milosmap is the online store for the distribution of products through the Internet of the company MILOSWEB based in Milos Cyclades, P. Triovasalo, PC: 84 800, (hereinafter Milosmap). (Tax ID: 036518020 / GEMI 18712931000). Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the MILOSWEB online store, located at milosmap.eu

The following terms and conditions of use cover exclusively any sale of products and / or services through the online store of the Company located on the website milosmap.eu (hereinafter “this website”). Any other terms are expressly excluded. Every User who enters and trades or makes use of the services of the online store (hereinafter the “Visitor” or “User” or “Customer” respectively) is considered to consent and unconditionally accepts the terms set forth herein, without exception. If a User does not agree with these terms, he must abstain from using the online store and from any transaction with it. The Company reserves the right to change its terms and conditions of use at any time.

* Note: If your order includes products with a description “Upon Order”, their availability depends on whether sufficient stock will be found in excellent condition in our supplier network.

* Keep order of web orders in order of priority. After stocks run out the remaining orders are automatically canceled. In case the products or services are mentioned on the website with a wrong price due to a computer error, Milosmap and its administrators are not responsible and the orders are canceled.

* Your order for telephone order means automatic acceptance of the terms and conditions of use and the terms of return.

* In case of deposit in a bank account, it is necessary to send the payment receipt by e-mail or telephone payment notification to our call center in order to proceed with its processing.

* Collapse orders are allowed ONLY by bank transfer payment method.

* You cancel your order in 2 days from the date of receipt:

Α) in case we do not receive your payment (deposit in our company account, credit or debit card)

Β) when it is not possible (after continuous efforts) the necessary telephone confirmation of your order. The purpose of the telephone confirmation is to ensure the correctness of your order but also to verify the contact phone that is most likely to be used for delivery or a cooperating courier company.

Personal Data Protection

Please find out more about our privacy policy at the link Personal Data Protection


Contract of use

The Visitor / User of the pages and services of this website grants his consent to the following terms of use, which apply to all content, pages, graphics, images, photos and files contained on this website. Therefore, you must read these terms and conditions carefully before visiting or using the pages and services of this website. If he does not agree, then he must not use the services and content of this website. The Visitor / User is requested to check the content of the specific pages for possible changes. The continued use of this website even after any changes means the unconditional acceptance of these terms by the Visitor / User.

Collection of information

Milosmap users can visit the aforementioned website, without having to reveal their identity, unless they wish. The visitors of our website are requested to provide us with their personal data only in case they want to order a product (s), to register on our website and / or to send an email.

The information provided voluntarily by the users of the mentioned website, is used by Milosmap, in order for its users to have direct and effective communication with the store, to be provided with answers to specific questions they ask and finally to be served and executed the orders. their. The information collected by Milosmap through the website is intended to measure its traffic, determine customer requirements for more products and facilitate transactions with the company. Milosmap does not distribute to any other non-affiliated organization or affiliate, its email addresses, or any other information relating to its users and customers.

Use of Information. Milosmap collects four types of user information:

(1) information that the user gives us when registering as a customer,

(2) information that the user gives us in order to execute his order from Milosmap

(3) information that the user gives us in entries of competitions that take place from time to time,

(4) information that the user gives us to receive newsletters via email.

When filling out any order form on our website, the customer will be asked for the name, address, postal code of his area, e-mail address, telephone number and how to pay and send the order.

Additionally, more specific information may be requested, such as invoicing details or details of an offer that may have been requested.

Milosmap makes use of the information given to us by each user user during the electronic submission of the form, in order to contact him regarding:

(i) the delivery of the order at its place,

(ii) την επιβεβαίωση και ταυτοποίηση του σε κάθε αναγκαία περίπτωση,

(iii) alternative products offered by Milosmap .

(iv) new Milosmap products and special offers. Customers can choose whether or not to receive such communication messages from Milosmap by selecting the corresponding field when completing the order.

Milosmap does not collect or archive electronic credit card information (number, holder name, expiration date, CVV) or PayPal passwords and username. These are registered by the user of the card or the account for Paypal in the very sites of the above, with the method of redirect. Once the transaction with the Bank or PayPal is completed, users return to the store to complete the order.

Withdrawal Return Products

The customer has the right to withdraw from the contract and return the products he bought, free of charge and without having to tell us the reason why he wants the products returned, within fourteen (14) calendar days from the date received the products.

MILOSWEB must return the money within 14 days of receiving the cancellation request. However, it may be delayed to return the money if you do not receive the products or proof of return.

In this case the customer user Under the right of withdrawal the initial shipping costs are reimbursed, and is charged with the direct cost of returning the products. Returns are only accepted if the products the buyer wishes to return are in the same condition in which they were received, ie without being unsealed or tampered with, along with the retail receipt or invoice and all accompanying items. documents. In any case that the customer wishes to return the products, purchased from our online store, should notify us, within the above deadline, in writing at the address: MILOSWEB, in Milos Cyclades, P. Triovasalo, PC: 84 800 or to our e-mail address sales@milosmap.eu (for the attention of Christos Theou), stating the full details (date and number) of the relevant purchase document.

Provided that it receives a written return approval from the store, the address to which the products must be sent for return is: MILOSWEB, in Milos, Cyclades, P. Triovasalo, PC: 84 800 (for the attention of Christos Theos and any inconvenience , our store advises our customer, as, at the time of delivery of the order, carefully checks the condition of the products sold and their packaging intact, in order to detect any obvious defects (eg broken goods, etc. In case of any defect, he must contact our online store immediately after delivery, the same or, at the latest, the next working day, either by phone at 2287021310 or by sending us a relevant e-mail at our email address info @ milosweb.eu (in view of Mr. Christos Theou) that the products are returned damaged or incomplete the online store has the right to request compensation the amount of which will be determined by the condition of the products as well as to proceed unilaterally and without any other in total or partial offset of its claim against the customer.

Intellectual and industrial property rights

Except for the expressly stated exceptions (copyrights of third parties, affiliates and operators), all content on this site including images, graphics, photographs, drawings, texts, services and in general all the files of this site are copyright, registered trademarks and service marks of this website and are protected under the relevant provisions of Greek law, European law and international conventions. Therefore, none of them may be sold, copied, modified, reproduced, reposted or “uploaded”, transmitted or distributed in any way. Exception is the case of the individual storage of a single copy of the content on a simple personal computer (computer) for personal and not public or commercial use and without deleting the indication of their origin from this website without affecting in any way the related intellectual and industrial property rights. The other products or services mentioned in the web pages of this node and bear the marks of the respective organizations, companies, partners, associations or publications, are their own intellectual and industrial property and therefore these bodies bear the relevant responsibility.

Warranty Terms

The products purchased from the Milosmap store and then distributed to consumers and users will be guaranteed directly between the Milosmap store and those consumers and end users.

The Milosmap store offers the consumer, based on current European legislation, as a general rule, a 24-month warranty on its products, covering only the manufacturing defects of the product.

Products that have their own authorized technical assistance network will in this case be subject to the terms and procedures of the warranties they establish.

In case the product proves to be defective due to construction, then the consumer can request repair of the product or replacement of the product or reduction of the price or cancellation of the contract and full refund of the amount paid.

If the product does not prove to be defective then it is simply returned to the consumer.

The guarantee will be automatically canceled in one of the following cases:

– Loss or manipulation of any control label maker and / or distribution channel and / or Milosmap intermediaries .

– When the cause of the damage or loss is due to incorrect use, or non-application of the instructions in the accompanying manual, as well as accidents, misuse, blows, breaks, accidents or damage caused by other causes not due to normal operating conditions.

– When it comes to repairs due to lack of maintenance, adjustment, revision or cleaning.

– Use in an unsuitable environment (dusty, exposed to direct sunlight, vibrations, extreme temperatures below 5C and above 40C, out-of-bounds humidity [less than 10% and above 95%] and uninterruptible power supply, nor surge protection).

– For improper use of installed software or for use of illegal software.

– For damage caused by viruses or attacks by information systems.

– Because there is a life cycle shorter than the specified warranty period.

The provisions of the Civil Code apply to deal with defects or deficiencies of contracted properties in the items sold. To be considered a contracted property, it must be certified as such in writing by both parties.

Visitor / User Responsibility

The Visitor / User of the pages and services of this website assumes responsibility for any damage caused to this website by misuse or improper use of the relevant services. Under any circumstances, including the case of negligence, the administrators of this website are not responsible for any kind of damage suffered by the Visitor / User of the pages, services, options and contents of this website which he proceeds on his own initiative and with the knowledge of of the present. The contents of this website are provided “as is” without any warranty expressed or implied in any way. To the fullest extent and in accordance with the law, the administrators of this website deny all warranties expressed or implied, including, but not limited to, those which imply marketability and suitability for a particular purpose. The administrators of this website do not guarantee that the pages, services, options and contents will be provided without interruption, without errors and that errors will be corrected. Also, the administrators of this website do not guarantee that the same or any other related site or the “servers” through which they are made available to you, are provided to you without “viruses” or other harmful components. The administrators of this website do not guarantee in any case the correctness, completeness or availability of the contents, pages, services, options or their results. The cost of any corrections or services is borne by the Visitor / User and in no case the administrators of this website.

Links to other sites

The administrators of this website do not control the availability, content, privacy policy, quality and completeness of the services of other web sites and pages to which this website refers through “links”, hyperlinks or banner ads. Therefore, for any problem that occurs during their visit / use, you must go directly to the respective web sites and pages, which have the relevant responsibility for the provision of their services. The administrators of this website should in no way be construed as endorsing or accepting the content or services of the web sites and pages to which they refer or link to them in any other way.


This website provides to the Visitors / Users of the e-commerce services according to the specific terms that it sets and taking care of the protection of the personal data they submit for the use of these services. The administrators of this website are not responsible for the quality of the goods obtained through the e-commerce services and the transaction binds exclusively the Visitor / User and the goods supply company. Therefore in no case can this website or its administrators be involved in a relevant legal dispute arising from this transaction. Finally, the user’s signature upon receipt of the goods, obtained through this website, indicates that the products were received according to the order of the Customer / Visitor / User. In case the order has been sent incorrectly, the Customer must not sign in any case and the products are returned to the Company’s headquarters at the expense and responsibility of the Company.

In no event is this website and its administrators liable for any claims of a legal or civil and / or criminal nature or for any damage (positive, special or negative, which is indicative and not restrictive, divisive or cumulative in loss of profits , data, lost profits, monetary satisfaction, etc.) by visitors of the website or third parties due to reasons related to the operation or not or the use of this website or the inability to provide services or information available from it or and from any unauthorized interventions of third parties in products or services or information available through it. The photos of the products on this website are indicative and the Company does not bear any responsibility for any spelling mistakes.

Prices are subject to change without notice. Price commitment is made only through electronic order and its confirmation by the order department and not by the automated order registration message. This website and its administrators can provide no guarantee for the availability of the products, but undertakes to inform the Customers electronically (by e-mail) about the non-availability. The Customer from the moment the order is processed by the order department and has confirmed his order, will receive the product at the price at which he accepted the transaction even if the price changes in the process. In the event that the products or services are listed on this website with the wrong price due to a computer error, this website and its administrators are not responsible and orders are canceled.

This website and its administrators are not responsible for any claims of legal or civil and / or criminal nature or for any damage (positive, special or negative, which is indicative and not restrictive, divisive or cumulative loss of profits, data, lost profits, monetary satisfaction, etc.) from losses arising to the customer / user of the online store from the execution or not of the orders or from the delay of execution for any reason. This website and its administrators are not responsible for any claims of legal or civil and / or criminal nature or for any damage (positive, special or negative, which is indicative and not restrictive, divisive or cumulative loss of profits, data, lost profits, monetary satisfaction, etc.) from delays that arise to the Customer / User of the online store by the respective technical departments of authorized agents, importers, distributors who ship the defective products and DOA products for inspection.

This website and its administrators are not responsible for any claims of legal or civil and / or criminal nature or for any damage (positive, special or negative, which is indicative and not restrictive, divisive or cumulative loss of profits, data, lost profits, monetary satisfaction, etc.) for delays or losses caused by cooperating courier companies.

The use of this website must be done exclusively for legal purposes and in a way that does not restrict or impede its use by third parties. The Visitor is obliged to use this website in accordance with the law, good manners and these terms, and not to perform acts or omissions that may cause damage or malfunction to it, affect or endanger the provision of services of this website.

Applicable law and other terms

The above terms and conditions of use of this website as well as any modification, change or alteration are governed by and supplemented by Greek law, European Union law and relevant international treaties. Any provision of the above terms becomes contrary to law, automatically ceases to be valid and is removed from here, without in any way affecting the validity of the other terms. This constitutes the entire agreement between this website and the Visitor / User of its pages and services and binds only them. No modification of these terms will be considered and will not form part of this agreement unless it has been formulated in writing and incorporated into it.

ΣΗΜΕΙΩΣΗ : Σε 2 εργάσιμες ημέρες από την ημερομηνία της παραγγελίας, στην περίπτωση που δεν λάβουμε την πληρωμή σας, η παραγγελία θα ακυρώνεται.

Receipt of products

Upon receipt of your order, its identity details are checked and recorded upon receipt, whether you are yourself or a third party designated by you as the recipient.